Easy Aftercare

Super easy. We designed EasyAftercare to take less than 30 seconds. Admin staff just needs to enter the name or ID and phone number of the patient and then choose the workflow, and all the rest happens automatically!

Overwhelmingly, YES! According to a recent study published in JAAOS, over 98% of patients liked receiving communication from their providers by text, and over 95% of patients feel more connected to their providers when they receive text messages related to their care.

A 2021 study found that 85% of patients prefer to receive information from their providers by text message over phone calls, email, or online portal messages. The same study showed engagement rates of over 90% with those text messages.

Bottom line - multiple studies have shown patients overwhelmingly want to hear from you by text. Giving a piece of paper to a patient as "aftercare" is the least preferred method of communication. It's time to upgrade your practice to Easy Aftercare.

If you manage a practice with outpatient procedures that have aftercare instructions, Easy Aftercare is for you. We have programs in place for all kinds of clinics, from dermatologists to dentists, from small operations to high volume medical spas.

Studies have shown at increasing patient retention by 5% can lead to an increase in practice profitability by up to 75%.

The first step of setting up your Easy Aftercare account will be to obtain a dedicated phone number for sending messages. We will help you configure that number and get A2P 10DLC certified to send text messages (usually this takes a day or two).

We will show you how to modify and build new text journeys based on the templates included in your Easy Aftercare account. We'll also show you how to update the content on the reference webpages for each procedure you support.

Once your phone number is approved, your staff will start your patients on the appropriate text journeys for their aftercare, a 30 second process. After that, any calls or messages sent to the number used will be stored and can be forwarded to your existing EHR platform.

Since we store your messages and patient data in an encrypted database with encrypted backups with all access over encrypted channels, your communication can be viewed and retrieved at any time in the Easy Aftercare platform in a secure environment.

Yes. Since the first step requires consent to receive aftercare instructions, all methods of transporting information are compliant. The EasyAftercare platform itself is HIPAA compliant as well, with all encrypted data storage and access, dedicated user logins, access logs, and timed logouts. Data backups are stored encrypted for the lifetime of your account. As part of compliance with HIPAA, any patients who were sent messages must be kept in the platform for a minimum of 6 years.

Easy Aftercare is also compliant with GDPR and is a member of the Data Privacy Framework (DPF) through our parent company, Synchronous Technologies Group Inc. Review our privacy policy for more information.

Yes. Aside from using the included templates to create different options for aftercare journeys, you can add specific instructions to each patient and embed them in the text messages they receive.

Building aftercare journeys is easy with our drag-and-drop design canvas. With built-in emojis to make messages more engaging, logical branching, and merging placeholders, your message can be as personalized as you like.

Every account comes preloaded with the automated aftercare sequences and content your practice needs. Whether you're a medical spa, outpatient clinic, oral surgeon, ophthamologist, ambulatory surgery center, or veterinarian, we have you covered.

Absolutely. Every message can be adjusted. The content can be modified, and the timing of each message can be changed to fit the needs and desires of your practice. You can add as many messages as you like.

Absolutely, anywhere along the aftercare journey, you can add messages to promote other products and services your practice offers.

As part of the account setup, we help you configure a custom phone number for your practice to ensure compliance with all global carriers. We'll help you set up message and call forwarding, so that the messages are sent from a number that a patient can easily respond to or call back to your practice.

Studies have shown that quality aftercare instructions such as what EasyAftercare offers will have a significant impact:
- 30-50% reduction in post-surgical complications*
- 20-40% reduction in recovery timelines
- 25-50% lower readmission rates
- 30-60% increases in patient satisfaction and long-term success rates
- Reduced patient self-directed research to non-curated medical content
- 90+% Fewer after-hours calls**
- Reduced legal liability***

* from a study conducted by the World Health Organization, which also indicated a 40-50% reduction in mortality rates
** a recent study showed that over 90% of patients reported fewer calls to their provider after receiving text messages regarding their care
*** over 5,000 malpractice claims for outpatient procedures are made each year in the United States, with effective aftercare showing reductions in outpatient malpractice claims of up to 90% (several studies confirm this). 53% of medical malpractice lawsuits involve communication failure between the provider and the patient.

We keep individual logs of every message that was sent in encrypted redundant databases. If you ever need to access those logs, you can do that directly through Easy Aftercare. If you ever need to extract that data, we have secure data export out of your Easy Aftercare account.

We designed the journey editor to be a simple drag-and-drop flowchart. Simply click any box to change the message content. Below is an example of a journey template. Note the upper left is automated consent management.

Developed with experienced medical professionals, our curated built-in templates include easy-to-follow instructions. Editing them is a simple process, but your starting point is engaging and effective.

Absolutely. Each patient journey template includes a link to a detailed overview of the recovery process. This overview can be customized by your practice and can be updated to reflect specific information you want your patients to know.

We designed the process to be as simple and straightforward as possible, requiring less than 30 seconds. One click opens the "Create Patient" form, and one click activates the aftercare journey. Existing patients only require the click to choose the journey (a roughly 10 second process).

Return on Investment (ROI) is hard to calculate when a product such as Easy Aftercare's can save lives and avoid pain and suffering. With an annual prepayment, all text costs are included free in your subscription. If you choose to go month-to-month, we pass the costs on to you, which are about $1 per patient aftercare journey.

Assuming you chose to have your texting included free, we calculate your costs at 6 years (the minimum storage time for HIPAA compliance) at 10 cents/patient/month, or about $7.20.

Considering the potential to avoid expensive complications, labor costs to field calls related to education, and the revenue you will earn from cross-selling products and services, your ROI is astronomical.

With Easy Aftercare, we empower medical professionals to send out automated text messages regarding particular recovery procedures. We ensure delivery of messages, but we cannot track individual access to those instructions (i.e., reading the messages). Messages encourage patients to contact their provider(s) in case of questions or concerns.

Messages are sent from a managed phone number, allowing Easy Aftercare to help the practice track when message replies or callbacks are forwarded back to the provider.

Each message is tracked, so you can manage each patient's contact record individually. You can also see at a glance how many patients are proceeding through each automated journey and drill down to find those patients in realtime. You can also filter and search for contacts by any additional data you load into Easy Aftercare about each patient.

Absolutely. Lack of communication between the provider and patient is among the top 5 most common causes for medical malpractice lawsuits. According to a 2022 study, 53% of malpractice claims involve communication failures between the provider and patient.

Automated patient aftercare can significantly reduce legal liability for a medical practice by ensuring consistent, timely, and documented communication with patients regarding post-treatment instructions, potential complications, and follow-up care. By automating reminders, educational materials, and symptom check-ins, practices can demonstrate that they have provided adequate aftercare, reducing the risk of claims related to negligence or lack of informed consent. Additionally, automated systems create a reliable record of patient engagement, which can serve as evidence of compliance with medical standards and due diligence in the event of a lawsuit. Timely, relevant messages proactively address potential complications and reinforce proper recovery protocols. Easy Aftercare helps mitigate risks associated with patient non-compliance, miscommunication, and gaps in follow-up care.